Support
one minute of reading
IT support is vital as people and companies rely on computers and devices. It covers hardware repair, software installation, network setup, and tech assistance.
Table of contents
IT support is a specialist who deals with troubleshooting IT hardware and software, as well as installing and configuring them so that they work according to the expectations and requirements of their users. He is an indispensable person in the company who deals with problems reported by employees or customers of the IT company. His work is also related to the daily maintenance of hardware and software, and often training employees in their use.
IT support - helpdesk of the IT industry and beyond
IT support is in charge of receiving calls related to customers' or co-workers' problems regarding IT equipment and systems and classifying them according to their importance, and then solving these problems. They should be well aware of the IT products offered by their companies to be able to solve problems related to them by phone call, email contact, video chat or personal contact at their company's headquarters. They should have a university degree in IT and an interest in new technologies. IT support's duties also include preparing reports on reported problems, monitoring progress in resolving them and ensuring the highest standards of service, since it is largely up to them to build a good image for a given company in the market. They plan and carry out system and hardware upgrades, repair equipment and replace its parts. Also deals with adding users to the system and verifying their authentication, as well as recovering customer or user passwords. IT support is most often employed by companies selling IT products and services or subscription services, however increasingly employed by modern companies, which thus ensure the smooth operation of their business and the security of their resources.
Our offer
Web development
Find out moreMobile development
Find out moreE-commerce
Find out moreUX/UI Design
Find out moreOutsourcing
Find out moreRelated articles
Understanding the SOLID principles in object-oriented programming
12 Aug 2024
Delving into the field of Object-Oriented Programming (OOP) reveals a universal guideline - the SOLID principles. As cryptic as they may appear, these principles are cornerstone in creating robust, maintainable, and flexible software. Let's unravel this intriguing topic.
Unraveling the complexity: Low-Code vs. No-Code explained
9 Aug 2024
Navigating the digital transformation, businesses often stumble upon the jargon of 'Low-Code' and 'No-Code' Platforms. Laying the groundwork for automatic software development, they promise to trim down complexities. This article aiming to untangle their intricacies and lay bare their differences, thus guiding you on choosing the rightful path for your business improvement.
Scalable Applications: Their importance and how to create them
1 Aug 2024
In an age where technology is rapidly evolving, creating future-proof software is imperative. This article emphasizes the role of scalability in engineering sustainable software. It further explores effective strategies to achieve it, ensuring that your software not only meets the demands of the present but also adapts to the larger scales of the future without stumbling.
Learning Programming: Why It's Never Too Late
5 Jun 2023
In today's fast-paced world, learning programming has become a necessity for many. But is it ever too late to start? Many people believe that learning programming is only for the young, but in this article, we'll discuss why it's never too late to start learning this valuable skill.
502 Bad Gateway Error: Causes and Solutions
10 May 2023
If you've ever encountered a 502 Bad Gateway error, you know how frustrating it can be. In this article, we'll explore the common causes of this error and provide solutions to help you get your website or application up and running smoothly again.
Netiquette: A Guide to Communicating Professionally Online
10 May 2023
Netiquette is an essential skill for anyone who communicates online. As more and more of our daily interactions move to digital platforms, it's crucial to understand how to present ourselves in a professional and effective manner. In this article, we'll explore the key guidelines of online communication etiquette and how to use them to build strong relationships and avoid misunderstandings.
Google Chrome, Microsoft Edge, Opera or Firefox-what are the differences between web browsers
12 Mar 2023
As internet usage continues to grow, so does the demand for web browsers. With various options available, it can be challenging to choose the best browser for your needs. In this article, we will compare some of the most popular web browsers - Google Chrome, Microsoft Edge, Opera, and Firefox.