Logistics / LogTech

We build custom software for logistics, transport and freight forwarding companies and warehouse operators. We automate document workflows, payments and repetitive processes, build operational dashboards and integrate new solutions with the systems the company already uses.

Our clients in logistics

  • Balticon S.A.
  • Green Transit

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What digitization looks like in logistics

By logistics, we mean companies that manage the flow of goods: warehouse operators, courier and transport companies, distributors, manufacturers with their own logistics, and 3PL and 4PL platforms. The problems usually come down to three things — visibility of what's happening to the goods, documentation and billing.

Documentation is especially costly here. In many companies, transport orders, consignment notes, handover reports and contracts still circulate on paper or as scans, and every such workflow means delays and room for error.

From paper to e-signatures

In many companies, transport orders, consignment notes, delivery receipts and contracts still circulate as printouts or scans. Every such workflow means a delay, room for error and — in a dispute — a document nobody can find quickly. The fastest return usually comes from moving the whole path into one app: order, proof of delivery and billing, with an e-signature instead of a printout carried around in the cab. Drivers don't have to go back to the depot for a signature, and the forwarding team sees the status the moment it happens, not the next day.

Integrations decide everything

Logistics systems don't exist in a vacuum: the WMS talks to the ERP, telematics to route planning, the customer portal to invoicing. A project that doesn't start with an integration map ends with data being retyped by hand between systems — exactly what the company wanted to get away from. That's why we start implementations with the data flow architecture, and treat process automation as part of digital transformation, not an add-on to the interface.

The third recurring thread is visibility for the end customer: the status of a shipment or order available without calling the office. A customer portal that shows progress, documents and invoices in one place takes most repetitive questions off the service team — and gives the company an edge in tenders where the buyer asks about reporting tools.

„The system's scope kept changing practically the entire time it was being built, and yet together with Boring Owl we got it to a version ready for sale. To us, they're not just a software house but also a partner and advisor.”

Hubert Zaborowski — Co-Owner, SHM Sp. z o.o.

Review from Clutch

The basics

Where logistics software has the biggest impact

LogTech is software that supports the flow of goods: warehousing, transport, shipping documents, shipment tracking. In this industry, digitization rarely concerns just one company — data has to move between the sender, the carrier, the warehouse and the recipient, and each of them has its own system or none at all. The biggest potential for automation usually lies where staff retype the same data over and over, documents pass between several people, or customers have to contact the service team to check the status of an order.

That doesn't always mean implementing a new WMS or TMS. Sometimes an app that complements your current systems has a bigger impact — for example, a customer portal, a digital document workflow, carrier integration or automating a specific process.

Ecobox24 on a computer screen

How we work

What working on logistics systems looks like

We start by getting to know the process as it actually works. We talk to the people who work with it every day and look at where manual operations, downtime and errors occur. Then we choose the processes where digitization can have the biggest impact, and design the data flow and the integrations needed.

On your side are data on locations and product range, access to partners' systems and the warehouse staff who know how a shift runs. On our side are analysis, development, integrations and a rollout that runs in parallel with existing work.

The timeline depends on the number of partners to integrate and the data exchange formats. Standard files go quickly; a carrier's own years-old format needs separate work for each such case.

Decisions

Decisions worth making before implementation

Which process really needs automating? It's not worth digitizing everything at once. It's best to start with the process that creates the most manual work, delays or errors.

Should documents be electronic? An electronic consignment note saves real time, but it requires the other party to accept it too. It's worth checking this with key partners before deciding, not after rollout.

Who can see shipment status? Giving customers tracking cuts down on phone calls, but it exposes delays nobody saw before. It's a decision about transparency, not technology — and it's better made deliberately.

What not to do. Don't roll out at the peak of the season. Don't leave the warehouse without a fallback mode in case the network goes down. And don't expect the system to sort out your storage locations — they have to be mapped first, and that's physical work, not programming.

Green Transit open on several devices

Scope

Automating logistics and transport processes

In logistics, solutions that automate large numbers of repetitive operations work especially well.

For Balticon, we built a system that handles contracts and payments for renting warehouse space. For Green Transit, we digitized the transport document workflow and enabled real-time tracking of process statuses.

What we build

What solutions do we build for logistics?

  • electronic shipping document workflows with e-signatures and an archive,
  • contract and payment automation — from quoting to subscription renewal,
  • operational dashboards with real-time status of orders, fleet and warehouses,
  • customer portals with tracking, documents and invoices,
  • integrations with carrier systems, ERP, WMS and TMS, and payment gateways.

The return is simple to calculate: hours of manual work and retyping errors replaced by a data flow.

Specifics

Logistics systems designed to run 24/7

Logistics doesn't stop when the office closes. That's why, when designing systems, we plan for business continuity, error handling and situations where an external service or device temporarily stops responding. We plan the rollout to minimize the risk of downtime and allow a safe transition from the existing process to the new solution.

FAQ

Questions we hear from the logistics industry

  • We build custom applications and systems supporting logistics and transport processes — including document workflows, order handling, operational and client panels, payments, shipment tracking and integrations with other systems.
  • Yes. A new solution doesn't always have to replace existing systems. It can act as an additional layer that fetches and passes data between an ERP, WMS, TMS, carrier systems and other tools the company uses.
  • In many processes, yes. Documents can be generated, shared and signed directly in the application. We implemented such a solution for Green Transit, replacing the paper-based TSL documentation workflow with an electronic signature system.
  • Yes. A client portal can display the current status of fulfilment, documents and other information related to an order. This means the client doesn't have to contact support every time they want to check progress.
  • Not always. If the current ERP, WMS or TMS covers most of the company's needs, it's often better to integrate it with a new application or automate only a specific part of the process.
  • With the process that takes the most time or generates the most errors. Then analyse the data flow, the systems in use and the people involved. Only on that basis can the scope of the solution be defined.
  • It depends on the type of signature and what a specific document requires — and that's a legal question your own lawyer answers, not us. Our role is to implement a solution you consider sufficient and take care of the rest: document completeness, the moment of signing, the signer's identity and archiving. In practice we most often use external signature providers who have already solved that layer.
  • It has to, otherwise the notebook comes back. We work on the principle that operations performed on the floor and on the road work locally, and synchronisation happens in the background when the network returns. You just need to decide upfront what can be created offline — a scan and delivery confirmation usually yes, issuing an invoice usually not — and how you resolve a conflict when two people have changed the same thing. That's a design decision, not a technical trick, and it's better made at the start.
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