Renting storage in minutes instead of days – automated contracts and payments
Client: Balticon S.A.
Industry: Logistics / LogTech
Digital Transformation
We streamline and digitize processes that currently rely on Excel, email, paper documents and retyping data by hand. We automate the flow of documents, payments and information, integrate existing systems and build custom applications where they're truly needed. We start by analyzing processes, so we can first roll out the changes that take the most load off your team and deliver the fastest business results.
Companies that trusted us
The basics
What does digital transformation mean?
Digital transformation means replacing processes that rely on people's memory, spreadsheets and email with ones that have a single source of data and run on their own wherever no human decision is needed. The term is broad, but the substance is narrow: the same work should take less time and be repeatable without depending on a particular person. It's easier to recognize when it's needed than to define it:
- the same data is entered in three places,
- the monthly report takes two days to put together,
- nobody knows what stage a case is at until they ask,
- one person leaving brings a process to a halt.
It's worth saying straight away what digital transformation isn't: buying a system. A tool rolled out on top of a disorganized process gives you the same mess, only more expensive and harder to change. The order is the reverse — first understand and simplify the process, and only then automate it.
See the digital transformation projects we delivered for clients
Paper transport documents replaced by an app with e-signatures
Client: Green Transit
Industry: Logistics / LogTech
„Our product works brilliantly and meets all our requirements. Analyses are now produced faster and more accurately. What impressed us most was the team's knowledge of designing and building applications.”
Michał Szpin — CEO, Pure Alpha Investments
Review from Clutch
How we work
From a process map to automation in production
We start by mapping how work really gets done — with the people who do it, not from a description in the rulebook. This produces a list of places where data is retyped by hand, where people wait for someone's decision or repeat the same task. We add an estimated time to each one: that's the basis for choosing what to do first. Then we pick one process — the one with the best ratio of time saved to difficulty — and see it through to the end. The first rollout should show results within a few weeks, not after a year. Only then do we plan the next ones, because the conversation about priorities is then based on results rather than promises.
We choose tools to fit the task: sometimes it's integrating existing systems, sometimes an off-the-shelf automation tool, sometimes a custom application. On your side, we need the involvement of the people who carry out the process and a decision-maker who can settle disputed points. On our side are the map, the recommendations, the rollout and training.
The timeline depends on the number of processes, how ready the organization is to change its habits and whether the systems that need connecting can be connected at all.
Decisions
Decisions that determine whether the transformation succeeds
Where to start. Not with the most important process, but with one that delivers a visible result quickly and involves people who are willing to change. The first rollout either builds trust in everything that follows or destroys it.
Automate, or simplify first. An automated bad process is worse than a manual bad process, because it's faster and harder to change. Before we connect anything, it's worth checking whether half the steps are still needed at all.
An off-the-shelf tool or your own solution. Off-the-shelf wins when the process is typical — and then adapt the process to the tool, not the other way around, because modifying an off-the-shelf system is the most expensive route possible. A custom solution makes sense where the process is your competitive advantage.
What not to do. Don't start by buying a system. Don't automate a process nobody can describe. And don't leave out the people who carry it out — a rollout decided over their heads comes back as a parallel workflow in a spreadsheet.
Scope
Digitization measured by shorter processes, not the number of systems
The scope varies, but similar patterns keep coming up:
- Document and contract workflows — request, approval, e-signature, archive. Instead of printing, scanning and couriers.
- Payments and recurring billing — online payment in the same session as the contract, subscriptions renewed without manually confirming bank transfers.
- Integrations between systems — data entered once reaches everywhere it's needed instead of being retyped.
- Portals for customers and business partners — the status of a case available without calling customer service.
- Reports and data in one place — instead of a report put together by hand over two days.
- Automating repetitive tasks — notifications, document generation, moving data, deadline reminders.
Each of these elements can be implemented on its own, and that's usually exactly what we do.
Technologies we work with
- Delivery stack
Digitized processes get a foundation that can be maintained for years: applications in Next.js and Node.js on PostgreSQL — technologies with a large pool of specialists and no dependence on anything exotic.
Systems
ERP, CRM and integrations instead of retyping data by hand
Not every process requires building a new system. Often the biggest impact comes from connecting the tools the company already uses — ERP, CRM, PIM, a booking system, accounting or other applications. We integrate systems so that data flows between them automatically. Information entered in one place can move on without being retyped, cutting working time and the risk of errors. We plan further integrations and automations by their business impact — starting with those that remove the most manual work or unblock further growth.
People and rollout
A system your team wants to use
Even a technically sound solution won't deliver results if it makes everyday work harder. That's why we involve the people who actually work with the process in the project. We run workshops, test the solution with users and prepare the team for a new way of working. Where needed, we roll out in stages.
We measure the results with concrete indicators, such as process lead time, the number of manual tasks or the number of errors that need to be investigated.Logistics / LogTech
We build custom software for logistics, transport and freight forwarding companies and warehouse operators.
Logistics / LogTech ↗
FAQ
Questions we hear before a transformation
- With an analysis of your current processes. We look for activities that take a lot of time, require manual data entry, generate errors or depend on a single person's knowledge. We then identify which improvement would have the biggest impact.
- Most often these are repetitive processes involving documents, data flows, reporting, payments, customer service, bookings or collaboration between departments. The priority is areas where manual work is genuinely holding the business back.
- We compare the time and cost of the current process with how it could look after the change. We also take into account the error rate, the scale of the process and the ability to grow further without increasing manual work.
- Usually not. If current tools do their job and allow integration, it's often better to connect them rather than replace them. We recommend replacement when a system genuinely limits further development.
- There's no single timeline for transforming an entire company. That's why we work in stages — analysing processes and implementing a chosen improvement first, then expanding to other areas based on the results achieved.
- Both approaches are possible. If a ready-made solution handles the process well, there's no need to build it from scratch. We build a custom application when standard tools don't fit the specifics of the process or would limit the company's growth.
- No. Gradual digitalisation of specific processes usually delivers the best results. We don't automate for the sake of it — technology should solve a concrete problem and deliver measurable value.
Let's build digital products for your company together
Other services
Web Development
We design and build custom web applications - from an MVP that lets you quickly validate an idea to large platforms and systems developed over years. We build both the front end and the backend, APIs, databases, admin panels and integrations with external systems. We work with Next.js, React, Node.js, NestJS, Python, PostgreSQL and MongoDB, among others. We create solutions tailored to a specific business process: SaaS applications, internal systems, sales platforms, websites, marketplaces and CMS systems.
Learn moreUX/UI Design
We design UX/UI for web and mobile applications and B2B systems - from analyzing user needs and early wireframes to the finished interface and a design system in Figma. We don't design screens in isolation from the product. We look at user journeys, analytics data and technical constraints to create a solution that's easy to use and can be built efficiently. After the product launches, we can come back to heatmaps, session recordings, analytics and user interviews, so that the next changes are driven by data, not assumptions.
Learn moreE-commerce
We design and build online stores and e-commerce platforms tailored to your sales model and business processes. We work with off-the-shelf solutions as well as headless architecture and custom sales systems. We build e-commerce for B2C and B2B sales, large product catalogs, multiple markets and marketplaces. We integrate stores with ERP, WMS, CRM, PIM, payments and logistics, and design product configurators and custom purchase flows. We also take care of performance, technical SEO and preparing the platform for seasonal traffic peaks.
Learn more